At Zeloov, we strive to deliver an exceptional, premium digital invitation and event management experience. Because our platform provides immediate access to digital infrastructure, premium design assets, and artificial intelligence allocation upon payment, we maintain a clear policy regarding commercial transactions.
All transactions on Zeloov are final. The single, flat-fee payment of $14.99 USD unlocks immediate web hosting, database allocation for your Smart RSVP management, and dynamic access to premium layouts. Therefore, Zeloov does not offer refunds, credits, or exchanges once a payment is successfully processed.
To ensure you are fully satisfied with your design before making a financial commitment, Zeloov allows you to sign up, explore all invitation customizers, use our text editors, and preview your complete digital invitation template 100% for free. We highly encourage you to utilize this free drafting phase to thoroughly test your layout before completing the $14.99 activation purchase.
Refunds will not be issued based on the aesthetic style or variations produced by our AI-powered generation tools. As outlined in our Terms of Service, artificial intelligence is an assistive design tool, and it remains the User's responsibility to review and approve all layouts prior to purchasing and going live.
If you experience a severe platform failure or a verified system-wide server error that prevents your invitation link from functioning or being accessed by your guests, please contact our technical support team at support@zeloov.com within seven (7) days of your purchase.
If our engineers verify that a platform bug or internal server failure permanently disrupted your invitation availability, Zeloov may, at its sole discretion, issue a structural correction or a full refund of the $14.99 fee.